Cook's Hamper & Wine!

If you are unhappy with your unused purchase, please contact us by email to hello@iowhampers.co.uk within 3 days, giving details of the problem. We will require you to return the item undamaged and in all its original packaging, so please do not dispose of these until we have contacted you. Refunds will be by the original method of payment with delivery charges deducted.

To this end, it is our policy that we do not exchange or refund personalised items, special orders, bespoke gifts food, beverage, and perishable items except where the item is faulty. Items must be returned in their original packaging and must be complete.

An administration fee of £10 will be deducted from the refund amount once the gift has been received and checked by our team.

Please ensure you obtain proof of posting when returning items to us.

Seasonal gift items ie, Christmas, Easter etc cannot be refunded after the occasion has passed.

Your statutory rights will not be affected.

Delivery overview.

Please ensure you are familiar with our delivery information prior to confirming your order.

Island-wide Delivery: Island deliveries take place on Friday weekly. (Please contact us directly if you require a specific delivery date. An additional delivery charge may apply).

You will also be asked to nominate a safe place, should your gift recipient not be home at the time of delivery.

We cannot take responsibility for the item once it has been left at the gift recipients nominated address. You are always more than welcome to nominate a business address or a neighbour’s address.

Mainland UK Delivery: Mainland dispatch takes place on Monday and Wednesday weekly (not on public holidays) and are dispatched via our courier partner Parcelforce. Please note; if selecting a Monday dispatch, this must be confirmed by no later than 5pm on the preceding Friday, otherwise your hamper will be dispatched on the Wednesday (this is outside of our control). If your item contains chilled goods then it is dispatched via a 24hr service (please ensure you select 24hr courier at checkout!), if no chilled goods are included then select a 48hr service. You will receive tracking information directly, typically via email on the day of dispatch, and your parcel will need to be signed for; do bear this in mind when adding your gift recipients address and if more appropriate, please do include a business address instead.

Please note, every care has been taken to package the items securely and therefore we cannot take any responsibility for broken or delayed items, resulting in spoilt goods.

Contents: Please note our stock is seasonal and made in small batches, and therefore on occasion specific contents may become unavailable at the time of dispatch. In this instance item/s may be substituted with those of a similar nature, quality, or value.